Gao Browser · support

Help with Gao Browser.

Toii Social LLCsupport@gao.global

This page explains how Gao Browser behaves, what its messages mean, and how to reach the team. It is written from the product as built. The Privacy Policy and Terms of Service are the legal documents that govern Gao Browser.

Read this first. Gao Browser is a web browser. It contains no wallet, holds no keys and cannot sign. Toii Social LLC cannot access, recover or reverse anything in a wallet you connect through it: every approval happens inside your own wallet app. If anyone — including someone claiming to represent Gao Browser or Toii Social LLC — asks for your recovery phrase or private keys, it is a scam. We will never ask for them.

Using Gao Browser

Browsing

Type a web address or a search in the address bar. Ordinary websites and Gao destinations open in the same tabs, with back, forward and reload. Searches go to DuckDuckGo.

Tabs

Up to ten tabs are kept; opening more closes the oldest. Tabs, history and bookmarks are stored on your device and are there again when you relaunch. You can clear history and bookmarks in Settings.

Downloads

Files you download are saved with safe names and never opened automatically. Open Downloads from the menu to see, open or export a file. Cancelling a download leaves nothing behind.

Uploading files

When a website asks for a file, Gao Browser opens the system file picker. Nothing leaves your device until you choose a file and the site sends it.

Permissions

Camera, microphone, location and wallet access are requested when a site needs them, and only on secure connections. Your device may ask as well the first time. Change any decision later in the site settings sheet.

Wallet connections

Gao Browser contains no wallet and cannot sign. When a website offers a wallet connection, Gao Browser connects you to a wallet app you already have — any wallet that supports WalletConnect — and every action is approved inside that wallet. A site only sees your wallet after you allow it for that site.

Gao names

Type a .gao name like any address. Gao Browser opens the destination published for it. .eth, .sol, .bnb and .arb names open too.

Privacy and security

There are no accounts and no sign-in, and nothing is tracked. A site whose security certificate does not check out is not loaded — there is no “continue anyway”. The Privacy Policy lists every service the browser talks to.

When something fails

"This .gao name is not registered"
The name has no owner yet. Check the spelling, or register it at gao.domains.
"Could not resolve this .gao name", or a message that the name could not be reached
The name could not be looked up just now, or the lookup returned an error. Check your connection and try again shortly; ordinary web addresses keep working meanwhile.
"No website configured yet" or "Gao sovereign storage site detected"
The name exists but does not point to a website Gao Browser can open today. Only secure web destinations are loaded; other kinds of content are shown as a card, not rendered.
A secure connection could not be made
The site's certificate did not validate. Gao Browser does not offer a way to continue anyway; "Try again" re-checks from scratch. If it keeps failing, the site's certificate needs fixing by the site owner.
Offline, DNS or timeout messages
Shown inside the tab with Try again, Go back and Home. They describe the network, not the app.
A wallet does not open, or does not come back
A wallet app that supports WalletConnect must be installed. Opening it requires a real tap in the site and happens once per connection. If the wallet does not bring you back automatically, switch back to Gao Browser; the connection continues in the background.
A download shows "Starting…" for a long time
No data has arrived yet, usually because the connection is slow or was interrupted. Wait for the connection to return, or cancel to remove the download and start it again.
The camera or microphone does not work on a site
Both the site permission in Gao Browser and the system permission must be allowed. Check the site settings sheet, then your device's settings for Gao Browser.

What the app does with data

  • There are no accounts and no sign-in. The app itself sends nothing to Gao about your browsing.
  • The app makes a request only to open a .gao name you typed and to keep the ecosystem list current; it contacts the wallet connection service only during a wallet connection you started.
  • Tabs, history, bookmarks, downloads and per-site permissions are stored on your device.
  • There is no analytics, crash reporting or advertising in the app, and none on this website.
  • The Privacy Policy lists every destination the app contacts, what each receives, and what stays on your device. The Terms of Service govern your use of Gao Browser.

Getting help

General support

support@gao.global

Include your device model, the app version shown in Settings → About, and what you typed or tapped before the problem.

Security

security@gao.global — Subject: [SECURITY]

For vulnerabilities in the app or this website. Please do not include private keys or wallet secrets in any report.

We aim to respond to support requests within 5 business days. We are a small team.

Which version am I using? Open Settings → About in Gao Browser: the version and build are shown under the lockup.